RETURN & REFUND POLICY
General Policy Due to the nature of books as printed goods, we accept returns of unused, undamaged copies within 30 days of delivery. The item must be in its original condition with no writing, damage, or signs of use.
How to Initiate a Return Email us at info@alifeonoakisland.com with your order number and reason for return. We will provide return shipping instructions. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
Signed & Collector Editions Signed editions, Collector editions, and book-and-print bundles are final sale and are not eligible for return or exchange, unless the item arrived damaged.
Damaged or Incorrect Items If your book arrived damaged or you received the wrong item, please contact us within 7 days of delivery with a photo of the damage. We will arrange a replacement or full refund at no cost to you.
Refunds Once your return is received and inspected, we will notify you by email. Approved refunds will be processed to your original payment method within 5–10 business days.
Pre-Orders & Reservations Pre-order payments (if applicable) are refundable up to 14 days before the confirmed ship date. Reservations where no payment was collected are non-binding and may be cancelled at any time.
